Due to the personalized nature of our products, these items can't be returned or exchanged once they enter production, unless the product arrives damaged or with a printing or manufacturing defect. This policy allows us to maintain the quality and uniqueness of each item we create specifically for you.

The right of withdrawal provided for distance purchases, when existing in the customer's jurisdiction, generally does not apply to personalized products or products manufactured according to consumer specifications.

Damaged or Defective Items

If your item arrives damaged or with a printing or manufacturing defect, please contact us at info@estrellas.com within 30 days of delivery. To help us resolve the issue quickly, please include in your message:

• Order number.
• Clear photographs of the product and packaging.
• Detailed description of the problem.

After reviewing the case, we will offer a free replacement or a full refund, as appropriate.

Order Cancellation and Changes

Cancellations are only possible before the order enters production. Once production of the personalized item has begun, we cannot stop the process or issue a refund. If you need to cancel or modify your order, please write to us at info@estrellas.com immediately after placing it.

Refunds

Refunds, when applicable, are made to the same payment method used for the purchase, within a maximum of 14 days from the confirmation of the refund. The effective period in your account may vary depending on your bank.

Consumer Legal Rights

This policy does not affect the mandatory rights recognized to the customer by consumer protection legislation in the United States, including the legal guarantee of conformity.